Cancellation/Refund Policy

At KashmirGift.com, we are committed to customer satisfaction. We offer a cancellation and refund policy that is designed to provide you with clear information about how returns and refunds are handled on our website.

1. Cancellation Policy

• Before Shipment: If you wish to cancel your order before it has been shipped, you may do so by contacting us at sales@kashmirgift.com or 9596434163. We will process the cancellation and issue a full refund to your original payment method.

• After Shipment: Once an order has been shipped, cancellations are not allowed, and the customer will be subject to our return policy (see below).

2. Refund Policy

We offer refunds for defective garments only. Please note the following:

• Defective Garments: If you receive a defective garment, you may request a refund or exchange within  1 day of receiving your order. To initiate a return, you must contact us with photographic evidence of the defect. Once your return is approved, we will issue a refund to your original payment method or offer an exchange based on your preference.

• Non-Refundable Products: All other products, excluding garments, are non-refundable. This includes, but is not limited to, accessories, home décor items, and other non-apparel products. Please ensure that you review your order carefully before completing the purchase.

3. Return Process for Defective Garments

• To initiate a return for defective garments, please follow these steps:
  1. Contact Us: Send an email to sales@kashmirgift.com with your order details and photos of the defective product.
  2. Approval: Once we verify the defect, we will provide instructions on how to return the item.
  3. Return Shipping: We will provide a return shipping label for the defective product, or you may return the item via your preferred carrier at your cost. We recommend using a trackable shipping service to return the item.
  4. Refund Processing: After we receive the defective product, your refund will be processed within 7 business days.

4. Exchanges

• Exchanges for Defective Items: If you receive a defective garment and would prefer an exchange rather than a refund, we can accommodate that request. You will receive the replacement item once the defective item has been returned and inspected.

• Exchanges for Non-Defective Items: We do not offer exchanges for non-defective items. Please review your order carefully before making a purchase.

5. Conditions for Returns and Refunds

• Eligibility: To be eligible for a refund or exchange on garments, the item must be unused, unwashed, and in its original condition with tags intact.
• Return Window: Returns must be initiated within [X] days from the date of receipt.
• Non-Defective Items: Items that are not defective, including all non-garment products, are not eligible for a refund or return.

6. Refund Timeline

• Once your return is approved, the refund will be processed to your original payment method within 7 business days. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.

7. Shipping Costs

• Defective Garments: If you are returning a defective garment, we will cover the shipping costs for returning the item to us.
• Non-Defective Items: Customers are responsible for any return shipping fees for non-defective items.

8. Contact Us

If you have any questions regarding cancellations, returns, or refunds, please contact us at:

Email: sales@kashmirgift.com
Phone: 9596434163
Address: Sangus, Kulgam 192231